FAQ
Do you ask yourself, Why is my computer slow??
When your computer slows down, it affects productivity and efficiency. Use the steps below to diagnose and fix common causes of performance issues. Westech can help you optimise business IT systems.
- Restart your PC if it hasn’t been restarted recently.
- Check Task Manager for high CPU, RAM, or Disk usage.
- Delete temporary files (%Temp%).
- Uninstall unused applications.
- Consider upgrading to an SSD and adding more RAM.
Find out more about how to speed up your computer in our blog here.
If you find yourself repeatedly asking the question, Why is my computer so slow? now you know why and what to do, contact Westech for IT support.
If Your Computer is not older than 5 years it would be a good option to upgrade instead of buying a new computer.
Note as well other factors go into consideration for this.
-Is the computer hardware in a Healthy state.
-Is the slow issue related to hardware or corruptions in Windows if so then first try and reload the computer before checking to see if a upgrade is needed.
Find out more pointers to help you make the right decision in this help article here.
It is essential to be prepared and plan for the worst situation. If you run your office from home, what equipment do you have in place to power your devices, router, computer, monitor, printers etc whilst you have several hours of load shedding effecting your productivity.
Find out how to get your home office setup for load shedding in this help article here.
First, you need to set up a Virtual Private Network (VPN) at your home. A VPN will route all your internet activity through an encrypted connection and provide an extra layer of privacy and security. A VPN can also securely connect your laptop to your office network over the internet.
There are many VPN service providers on the internet, some more reputable than others. Once you have selected a VPN provider, simply download their software to your computer or another device, and follow the online instructions.
Contact Westech for assistance with setting up a VPN.
If you are struggling to open Outlook or it keeps crashing, the following steps may help you resolve the issue. For ongoing issues, contact Westech for professional IT support tailored to your business.
- Open Outlook in Safe Mode (Windows + R → outlook.exe /safe).
- Disable add-ins one by one to find the faulty one.
- Repair Microsoft 365 via Control Panel → Programs & Features.
- If still not working, create a new Outlook profile.
A Solid State Drive (SSD) is a great way to improve your computer’s performance by improving the speed at which software loads and manipulates data. If you know what you are doing, it isn’t difficult to install an SSD.
All you will need is the SSD and a screwdriver but remember first to make full backups or clone your drive and copy the data over to the new one – including your Operating System. It is a relatively quick process but does require some technical knowledge.
Contact Westech for a quick quote or help from an IT professional.
When moving your data from your local servers to the Cloud, it’s understandable that you may be a bit apprehensive. However, for this data migration to the Cloud, you must first identify what data and applications you are currently using on your servers.
Westech can assist you in establishing which applications you use have Cloud platforms hosted by the software developer. If there are no developer platforms, a hosted virtual server will be needed to install the applications.
You will then need to calculate the volume of data that needs to be uploaded to confirm if there will be sufficient space. The next step is to build a permission list for the data that you require Westech to upload for you. Westech will then work together with you to schedule the project plan in phases as the data and applications are moved to the Cloud.
Ask Westech to source and quote a solution for you.
When choosing an ISP, fast speed and reasonable pricing should be your primary concern, but it will also depend on which ISP providers are available in your area. To establish this, you can check https://www.findmyfibre.co.za/ to see which ISP providers service your area.
It is preferably to choose a well-known ISP provider such as Liquid Telecoms or Afrihost that can provide you with excellent customer support and after-hours service. Also, check what additional installation or equipment costs there may be as well as any data capping that may apply to your selected package.
OneDrive is a Microsoft online Cloud storage software service that is included with Office 365. It allows you to store and synchronise all your data to its Cloud drive to provide you with your latest data across all your devices with access from anywhere with an Internet connection.
OneDrive is a file hosting service and synchronization service operated by Microsoft as part of its suite of Office Online services. It allows users to store files and personal data, such as Windows settings or BitLocker recovery keys, in the cloud, synchronize files across devices, and share files with others. OneDrive is integrated with Microsoft Office, enabling users to collaborate on documents and projects in real-time. It offers various storage plans, including free and paid options, catering to both personal and business use.
OneDrive is a private cloud-based service that is linked to your Office 365 account. It uses data encryption and can only be accessed using your login credentials. Only you or anyone with the required permissions can see your OneDrive files. This may include your IT Administrator. You have the option to share specific files or folders with whomever you choose at any point in time. This is done by sending a link to the file or folder. You can also specify that specific files or folders are Public, in which case, anyone will be able to view them.
By installing the Microsoft Authenticator App on your cell phone or linking your cell phone number to your Microsoft account, you can add an additional layer of security to prevent unauthorised access to your Internet accounts, even if the other person has your password. This is achieved by a random code that is sent to your cell phone or emailed to you, which has to be verified by you during any login attempt. In short, it means that you will require two separate forms of identification (a password and a code sent to you – or even your fingerprint) to access specific data, platforms or programmes.
VPN stands for virtual private network, which provides you with a safe and secure connection over a public network such as the WiFi connection at your home or a WiFi connection at a nearby coffee shop. A VPN will safely connect you to your office network and files so that you can access your work while working offsite.
All Internet and data traffic is routed via your VPM through an encrypted virtual tunnel. This serves the purpose of disguising your IP address when you use the Internet to enable its location invisible. VPN’s can be set up for desktops, laptops and smartphones.
What is a VPN? Read the full explanation here.
Encryption is a process that scrambles readable text so that it can only be read by a person or device with the decryption code. Its purpose is to provide data security for sensitive information. For example, in situations where your computer has been stolen or misplaced, your files on your hard drive cannot be accessed without the encryption key to decipher the code.
Most websites that are legitimate use a form of encrypting data called SSL (Secure Sockets Layer), which protects data while in transit. Encryption not only protects you from hackers, ransomware and other cybercrimes but also your online privacy. It is also a legal requirement in some instances and assists businesses in remaining compliant with regulatory standards.
Office 365Â is the latest Office suite application sold by Microsoft. It includes an online login and popular Office applications such as Word, Excel, PowerPoint, etc., along with the downloadable Office package. OneDrive and Teams, the latest software, is also included with these packages.
Office 365Â is a Cloud-based service that connects all Microsoft apps and services. It enhances easier teamwork and allows businesses to work from any location with an Internet connection at any time of the day, with its secure access to content, tasks and schedules.
New variations of malware of emerging more frequently than ever before, and everyone should be concerned about computer viruses. If you have any of the following issues with your computer, it may have been infected with a virus:
Find out more about this in this help article here.
Westech understands that it can be rather difficult to remember all of your passwords. Luckily, as a client of ours, we can help you reset your password for either Outlook or your computer.
There are many reasons why your Internet isn’t working as it should. First, check if your computer is connected correctly via the cable, and if you are using WiFi, check that the router is on and working perfectly. If everything seems fine, you can then check your IP configuration or contact Westech for assistance. We will run a ping to your gateway device and then to the Internet. Depending on the outcome of tests, we will then be able to determine where the problem lies.
Ask Westech to troubleshoot this issue for you.
5G is the latest Internet technology provided by Cellular Networks, and this technology will replace 4G (LTE) in the future. 5G runs on the same radio frequencies as WiFi networks and your smartphone but will enable technology to do a lot more such as, download a full-length HD movie in seconds!
It provides at least double the speed of 4G with fewer delays (latency) and greater bandwidth. Once this technology is fully implemented, it will transform a host of services that are currently viewed as futuristic.
Microsoft Defender Antivirus is just one of the services that Microsoft has made available on their Microsoft 365 upgrade for Windows 10, Windows 11, and versions of Windows Server. Find out more in this Westech’s blog post here.
Find out what all of the Microsoft Office 365 packages are and what you need them for. Microsoft Office provides a collection of purpose-suited applications such as Microsoft Word, PowerPoint, Excel and Outlook, to name a few. Microsoft’s latest version, Microsoft 365, distinguishes itself from older versions. Microsoft Office integrates its applications with the Cloud and is a subscription-based service. This means that you only need to pay for what you use.
In its Office 365 collection, Microsoft offers a range of packages suited for individuals, families and businesses. We list a full range fo Microsoft office 365 applications in this article here.
Have more Microsoft Office 365 related questions? Check out these blog posts below.
Get help from Westech’s IT Support team here.
As a South African IT support company, we at Westech know that when you use your computer, it is inevitable that temporary files created by the operating system or apps and files that you have created, but forgotten about, are stored on your computer. Here are some tips on how to clean up your computer.
If you battle to remember all your passwords, you may find it convenient to use a Password Manager. According to PC Mag, some of the best Password Manager Applications include;Â read more here.
MSP Meaning / Managed Service Provider Definition
MSP stands for Managed Service Provider. Westech, a prominent local Managed IT services MSP in South Africa, specializes in providing comprehensive solutions to businesses by managing their IT infrastructure and services.
As an MSP, Westech offers a range of services including proactive monitoring, maintenance, cybersecurity, cloud computing, and IT support. Their aim is to ensure that their clients’ IT systems run smoothly and efficiently, allowing them to focus on their core business objectives without worrying about technological challenges. By outsourcing IT management to Westech, businesses can benefit from expert support, cost-effectiveness, scalability, and enhanced security, thus gaining a competitive edge in today’s digital landscape. Learn more about the definition of an MSP here.
If you suspect you’ve received a phishing email, act with caution. Cybersecurity risks can be severe. Below are safety measures you can take. Westech provides advanced protection for businesses.
- Do not click suspicious links or open attachments.
- Verify the sender’s domain before trusting an email.
- Report phishing emails immediately.
- Change your password if you’ve clicked a malicious link.
Running out of disk space can slow your PC and prevent important updates. Try the following methods to free up space. For scalable storage solutions, contact Westech.
- Delete unnecessary temporary files and empty recycle bin.
- Uninstall applications you don’t use.
- Move large files to external storage or OneDrive.
- Consider upgrading your hard drive to a larger capacity.
Network problems are common in both home and office environments. If you cannot connect to Wi-Fi, follow these troubleshooting steps. Westech offers full network management services.
- Restart your device and Wi-Fi router.
- Forget and reconnect to the network.
- Check if other devices can connect.
- Update your Wi-Fi drivers.
- If issue persists, perform a network reset.
If your printer is offline or not responding, these checks can often restore connectivity. Westech can provide managed print services and IT support for your office devices.
- Ensure the printer is powered on and connected to the same network.
- Remove and re-add the printer in Windows settings.
- Ping the printer’s IP to confirm connectivity.
- Try a different USB port or reinstall drivers if using USB.
Forgetting or losing access to your Windows password can disrupt work. Follow these options for resetting your account, or contact Westech for secure password and identity management. [Comment: New FAQ — not on website; add this one.]
- In a domain environment, reset via Active Directory or Azure AD.
- For local accounts, use Control Panel → User Accounts.
- If locked out, contact IT support for assistance.
If your work emails are not updating on mobile devices, it may be due to sync issues. Use the steps below to restore access, or let Westech manage mobile IT configurations for your business.
- Restart your device.
- Remove and re-add your email account.
- Ensure time/date is set to automatic and OS is updated.
- Reinstall the mail app if necessary.
A malware or virus infection can compromise sensitive data. Take these actions immediately to protect your system. Westech offers complete cybersecurity services for businesses.
- Disconnect from the network immediately.
- Run a scan with a trusted antivirus or anti-malware tool.
- Quarantine or remove threats and update your OS.
- If infection is severe, consider a clean reinstall.
Shared drive issues can prevent access to important files. If you can’t connect to a shared folder, follow these steps. Westech can help maintain your file servers and VPN access.
- Ensure VPN is connected if working remotely.
- Verify permissions with your IT administrator.
- Try mapping the drive with its IP address instead of name.
- Check credentials in Windows Credential Manager.
Multiple incorrect login attempts can lock your account. Follow these solutions to regain access. Westech provides account and identity management solutions for businesses.
- In Active Directory or Azure AD, reset the account.
- Identify the device or service causing repeated login failures.
- Update stored credentials on all devices.
If your files are not syncing properly in OneDrive or SharePoint, try these fixes. For enterprise cloud support, Westech offers Microsoft 365 management services.
- Ensure you are signed in and OneDrive is running.
- Pause and resume syncing.
- Check for filename issues or files in use.
- Reinstall OneDrive if necessary.
Got any more IT Help Questions? Visit our FAQ page or contact us to make an appointment.
When Windows updates fail, security and performance may be affected. Use the troubleshooting below, or let Westech manage your company’s IT patching and updates.
- – Run the Windows Update Troubleshooter.
- – Delete temporary update files in C:\Windows\SoftwareDistribution.
- – Restart your PC and try again.
Got any more IT Help Questions? Visit our FAQ page or contact us to make an appointment.
If your computer fails to start, hardware or boot order may be at fault. Try the steps below. For emergency IT recovery services, contact Westech immediately.
- Check BIOS boot order and ensure no external devices are interfering.
- Run Startup Repair from Windows recovery.
- Check motherboard or hard drive connections.
Multi-Factor Authentication (MFA) protects accounts from cyber threats. If you’re setting up MFA on a new phone, follow these steps. Westech can assist with secure identity setup.
- Ask IT admin to reset your MFA account if required.
- Download Microsoft Authenticator from your app store.
- Go to https://aka.ms/mfasetup and scan the QR code.
NEED MORE HELP?
Should you still be unable to resolve your IT issue after reading through the FAQ section, select Westech’s Express Desk App below for assistance.
Express Desk is our Mobile Application, which allows our clients to communicate with us from any device. It was inspired by the need for our clients to have instant access to our IT Support Application and e-Commerce site.
As a professional IT Support company, Westech offers IT Support SLA’s for assistance with your existing IT infrastructure. We also undertake comprehensive IT audits on request, to establish the state of your company’s IT infrastructure. This enables us to make suggestions on cost-effective, tailored solutions and even move your company into Cloud Based Computing. In addition, we also offer in-house or outsourced IT support.
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It all starts with a simple call. We will discuss your current IT infrastructure and what problems you are facing. Our experience and certified IT consultants will provide some over-the-phone advice and recommendations.
