Ensure Your Company Has An
IT Support & Maintenance SLA!

We have provided companies across South Africa with professional, reliable IT Support and Managed IT Services since 1994. We understand that IT should optimise your business, not slow it down.
Learn how our our IT Support SLA can benefit your company! 

Request a Call Back
One of our IT Consultants will call you immediately.

Why you need an SLA?

it support sla it maintenance sla it support sla - westech

The primary purpose and our #1 focus of a Service Level Agreement (SLA) is to limit your risk of downtime and maximise on productivity.

An It Maintenance & Support SLA is also essential to ensure consistent & essential it maintenance of your Network, Servers and Laptops. The concept is similar to servicing your car. It needs to be done, however being technology, which is associated with fast paced demand for tech, frequent changes, new daily threats & updates, it needs to be done on a weekly if not daily basis.

Having your IT infrastructure taken care of with an IT Support Maintenance Agreement in place offers you peace of mind.

10 Benefits of a SLA

  • Improvement of staff productivity
  • Increased profits if your technology is running at optimum levels
  • Better hourly Rate
  • Faster response time
  • Faster resolution time
  • Ensure faster performance
  • Minimise risk of virus, ransomware and malware threats
  • Dedicated Account Management
  • Fully documented site for simple access to information
  • Loyalty program and preferential hardware and software pricing

What types of SLA’s are there?

Westech SLA’s are custom designed to match the requirements of the business, the market it serves and the industry. There is no off the shelf product. We consult with business owners, CEO’s, MD’s and FD’s to identify what the Tech Critical aspects of the business are, which are most important and then build a new SLA around these points. This is essential to ensure that the productivity of your staff is effective and maximised on.

Type 1

The most popular one, is based on a number of hours of support per month i.e.: 25 hours of support.

This model incorporates server, network and workstations monitoring agent software bundled with Antivirus.

Backups are managed daily including cloud storage so that a local and offsite copy of your data is securely backed up.

Type 2

Our Fixed cost SLA is priced at a higher rate and includes unlimited support & travelling.

This model incorporates server, network and workstations monitoring agent software bundled with Antivirus.

Backups are managed daily including cloud storage so that a local and offsite copy of your data is securely backed up.

Book an appointment with one of our team to find out more about obtaining an IT Support SLA with Westech.

Make An Appointment

GENUINE CUSTOMER REVIEWS

Don’t just take our word for it, see what our customers say about us. Reviews are genuine, direct from customers, from Google and Facebook.

  • These people only know good service, never have issues dealing with them, feedback is always provided and follow up calls... read more

    KIRSTEN FIEGERT Avatar
    KIRSTEN FIEGERT
    3/08/2018

    Westech Systems demonstrates total commitment not only to their clients.. But to staff as well....Its a great pleasure to be... read more

    Tiny Katlo Modise Avatar
    Tiny Katlo Modise
    3/08/2018

    Good work - great communication! Thank you for the good work & flexibility on a server installation project. Really recommendable.

    Carsten Witte Avatar
    Carsten Witte
    3/14/2018
  • I'd recommend this page to other Facebook users.lyk

    Nhlaka Masinga Avatar
    Nhlaka Masinga
    2/02/2015

    Absolutely awesome advise and service.

    Clint Morgan Avatar
    Clint Morgan
    8/16/2016

    High level of support with the customer being the number one priority. Excellent turn around time and efficient service.

    Richard Hooper Avatar
    Richard Hooper
    3/08/2018
facebook logoWestechWestech
4.8 Stars - Based on 10 User Reviews
$temptype logo$temptype logo
google logoWestechWestech
5 Stars - Based on  User Reviews
$temptype logo$temptype logo
READ MORE REVIEWS HERE

Request a Call Back to find out more about an SLA

It all starts with a simple call. We will discuss your current IT infrastructure and what problems you are facing. Our experience and certified IT consultants will provide some over-the-phone advice and recommendations.

  • JOB SEEKERS

    To all Job Seekers, please send any job related enquiry to [email protected] This form is not intended for job applications.

  • This field is for validation purposes and should be left unchanged.