Ensure Your Company Has An
IT Support & Maintenance SLA!

We have provided companies across South Africa with professional, reliable IT Support and Managed IT Services since 1994. We understand that IT should optimise your business, not slow it down.
Learn how our our IT Support SLA can benefit your company! 

One of our IT Consultants will call you immediately.

Why you need an SLA?

it support sla it maintenance sla it support sla - westech

The primary purpose and our #1 focus of a Service Level Agreement (SLA) is to limit your risk of downtime and maximise on productivity.

An IT Maintenance & Support SLA is also essential to ensure consistent & essential IT maintenance of your Network, Servers and Laptops. The concept is similar to servicing your car. It needs to be done, however being technology, which is associated with fast paced demand for tech, frequent changes, new daily threats & updates, it needs to be done on a weekly if not daily basis.

Having your IT infrastructure taken care of with an IT Support Maintenance Agreement in place offers you peace of mind.

10 Benefits of a SLA

  • Improvement of staff productivity
  • Increased profits if your technology is running at optimum levels
  • Better hourly Rate
  • Faster response time
  • Faster resolution time
  • Ensure faster performance
  • Minimise risk of virus, ransomware and malware threats
  • Dedicated Account Management
  • Fully documented site for simple access to information
  • Loyalty program and preferential hardware and software pricing

What types of SLA’s are there?

Westech SLA’s are custom designed to match the requirements of the business, the market it serves and the industry. There is no off the shelf product. We consult with business owners, CEO’s, MD’s and FD’s to identify what the Tech Critical aspects of the business are, which are most important and then build a new SLA around these points. This is essential to ensure that the productivity of your staff is effective and maximised on.

Type 1

The most popular one, is based on a number of hours of support per month i.e.: 25 hours of support.

This model incorporates server, network and workstations monitoring agent software bundled with Antivirus.

Backups are managed daily including cloud storage so that a local and offsite copy of your data is securely backed up.

Type 2

Our Fixed cost SLA is priced at a higher rate and includes unlimited support & travelling.

This model incorporates server, network and workstations monitoring agent software bundled with Antivirus.

Backups are managed daily including cloud storage so that a local and offsite copy of your data is securely backed up.

Book an appointment with one of our team to find out more about obtaining an IT Support SLA with Westech.

GENUINE CUSTOMER REVIEWS

Don’t just take our word for it, see what our customers say about us. Reviews are genuine, direct from customers, from Google and Facebook.

  • Dear Westech Team,

    Thank you for your support and special thanks to Mr. Richard who really worked tirelessly on the...
    read more

    Rahul Ugile Avatar
    Rahul Ugile
    12/12/2019

    I'm impressed with the service I always receive from Tiny. She always confirm the order before she can place it... read more

    Jay Copper Avatar
    Jay Copper
    3/19/2018

    Westech simply exceeded my expectations! From the consultants to the technicians, they all know their jobs and constantly communicate. Thank... read more

    Estelle Damster
    11/06/2019
  • I love the service and the staff is excellent! keep up the good work guys

    Connie Monatla Avatar
    Connie Monatla
    5/08/2017

    The service is excellent I will recommend people to use them .keep it up the good work Westech.

    Zeus Zakhele Thambe Avatar
    Zeus Zakhele Thambe
    3/27/2017

    Westech seems like a great place to work to and learn more about the development of technology so I really... read more

    Junior Jay Avatar
    Junior Jay
    11/06/2019
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4.8 Stars - Based on 12 User Reviews
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5 Stars - Based on  User Reviews
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Request a Call Back to find out more about an SLA

It all starts with a simple call. We will discuss your current IT infrastructure and what problems you are facing. Our experience and certified IT consultants will provide some over-the-phone advice and recommendations.


  • For - Job Opportunities at Westech:
    E-mail your CV to [email protected]
    Min requirement – 5 years working experience and MCSE qualifications only.

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