These are the Top 4 Common IT Frustrations

Westech, a South African IT company based in Sandton, recently posted a survey on LinkedIn to uncover what people felt were the most frustrating IT issues. Slow computer response times topped the list of aggravations by a considerable margin with technical response times, high costs and inexperienced technical staff further lower down the list.

IT Frustrations – Quick Survey Results

1. Slow systems/downtime 51%
2. Response time 18%
3. High costs 17%
4. Lack of experienced technical staff 14%

Speeding Up Slow Computers

Delayed computer response times are not only the root of significant frustrations and even tears in some cases but can have a significant impact on a company’s bottom line. As a computer user, you have undoubtedly faced many instances when deadlines are tight, and your computer is running at a snail’s pace. Westech has provided some pointers on our FAQ page, which will show you how to speed up your computer.

Slow IT Help Desk Response Times

Slow resolution times from an IT Help Desk or Support Team are unacceptable in today’s business world. However, substandard response times are usually a symptom of:

• Poorly trained technicians
• Incorrect system documentation
• Unclear job responsibilities
• Misaligned expectations

A reliable IT support service provider will understand the importance of building client relationships, which beecomes challenging if they have to contend with a growing list of IT support issues. Westech’s clients benefit from our consistently high-quality service provided through a dedicated IT Helpdesk called Express Desk. Express Desk is our Mobile Application, which allows our clients to communicate with us using any device. It was inspired by the need for our clients to have instant access to our IT Support Application and our e-Commerce site.

High IT Costs

Another annoyance for computer users is the high cost of maintenance and repairs when things do go wrong. Fortunately, there are approaches that can reduce these costs, one being taking out a Service Level Agreement or a Maintenance Agreement. A professional IT support company should conduct a full IT audit and then be able to advise your company on the best service and maintenance package tailored to your exact requirements. Westech has a range of IT Support Level Agreements to suit every budget, from an individual user to a fully managed package for large companies.

Lack of Experienced IT Staff

Inadequately skilled technicians leads to employee performance issues and unhappy clients. This can impact your business. Our IT Technicians at Westech are both qualified and knowledgeable. Overall, their professionalism results in a better client experience due to our quick turnaround times on many frustrating IT problems facing our clients.

Westech is regarded as one of the top IT companies in South Africa and has provided reliable IT service support since 1994. We have offices in Gauteng, Durban and Cape Town, as well as a support network that covers major cities across South Africa. We also remotely assist several international clients.

To minimise your IT frustrations, make an appointment with us today.