Virtual IT Support
Instant Remote IT Support For All Businesses
RSAS – Remote Support As a Service
Working from home?
For Companies Locally and Globally who cannot wait for support to arrive and need Production to continue.
Virtual Support is almost instant, its secure and resolves almost 92% of all Production Barriers for Users, remotely.
What is Virtual IT Support?
Virtual Support has been around for decades, but is now more prevalent than ever.
Virtual IT Support, or an older term, Remote Support, is the fastest way to resolve IT Problems and it will save you money because it’s not chargeable per hour.
The remote connections are secure and encrypted using authentication to connect and is completely safe.
Westech is a Virtual IT service provider and we provide IT services virtually as a replacement source for an on-site IT Technician. Additionally, we have the ability to remotely manage your entire IT Infrastructure (local and cloud).
We manage Servers and Network system health and can remotely resolve most common and complex problems in a fraction of the time that it takes an onsite resource to do.
Companies that do not have IT experience are encouraged to partner with an organization for strategy and planning services. Enquire about Virtual Consulting – enquiries@westech.co.za
What is required for Virtual IT Support?
- A reliable Internet Connection
- Virtual Support Package – See pricing below
Working from home?
You will need:
- A reliable laptop or PC
- An Internet Connection – LTE or Fibre
- Access to company applications
- Phone or access to cloud based company PABX
- UPS to manage load-shedding
Should you require any of these products or services, please let us know.
PURCHASE OUR VIRTUAL IT SUPPORT PACKAGES
For Companies Locally and Globally who cannot wait for support to arrive and need Production to continue.
Virtual Support is almost instant, its secure and resolves almost 92% of all Production Barriers for Users, remotely.
Terms and Conditions:
- A virtual onboarding process is required
- All prices are excluding Vat
- Erros and omissions exempt
- Virtual Support packages are not refundable
- Virtual Support packages are payable upfront
- Top ups must be purchased when units run out
- Virtual Support units expire after 6 months
Once virtual support is no longer required, onsite IT Audits and Assessments will be arranged and a full SLA can be entered into
Request a Call Back to Discuss Your IT Needs
It’s time to ditch that unreliable IT Support company burning a hole in your pocket and partner with an IT Support Company maximises productivity and profits.
It all starts with a simple call. We will discuss your current IT infrastructure and what problems you are facing. Our experience and certified IT consultants will provide some over-the-phone advice and recommendations.