Reading IT Service Level Agreements, such as Microsoft’s, with over 15,000 words, can be hugely laborious and understandably quickly dismissed. Very few people read the terms and conditions of their software updates, which could be catastrophic at a later stage regarding data losses, downtime, or connectivity issues. At Westech, we believe that the whole point of IT is to speed up your processes and not slow them down – this also applies to our IT Service Level Agreements.
Why you Should Have an IT Service Level Agreement (SLA)
Having an SLA in a rapidly evolving digital world is essential due to the new threats emerging every day. Westech IT support technicians thoroughly understand cyber threats and risks and how to overcome them to ensure that your IT network remains healthy.
What are the Benefits of an IT Service Level Agreement with Westech?
Besides reducing your business’s downtime and network issues, we also offer:
- Reduced and Controlled IT Costs: we offer cheaper hourly rates.
- Increased Efficiency of Staff: we have quick response times.
- Strong Relationships: we have dedicated account managers to ensure your network is stable.
- Transparency: we provide you with a fully documented process regarding how we will ensure your network health.
- Loyalty Offerings: we have a loyalty programme that offers lower hardware and software prices.
At Westech, we provide both remotely managed IT support and Ad Hoc IT support to keep businesses of all sizes running smoothly. Our fast, reliable, and proactive IT management support is available on scalable monthly IT support plans.
What are Managed IT Support Services?
Managed IT Support Services are the equivalent of outsourcing your internal IT requirements. Westech offers a comprehensive range of remote and onsite managed IT support services, which cover:
- 24/7 monitoring of your IT environment
- Internet and connectivity fail-overs
- Microsoft Office software applications
- Hosted email support
- Hosted anti-spam protection
- Managed anti-virus protection
- Backup and disaster recovery
- Proactive maintenance
- Technology roadmaps
What Monthly IT Support Plans does Westech Offer?
Prepaid IT Support Plan
- Request a quote or take one of our online prepaid support packages
Retainer IT Support Plan
- Commit to a monthly support spend and receive a discount on your hourly rate
- Notifications when your Monthly retainer is almost finished
Maintenance IT Support Plan
- Worry-free maintenance and monitoring for your workstations and servers
- Pair with a retainer to include some remediation on any issues found
Fully Managed IT Support Plan
- Single predictable cost to manage all your IT needs
- Includes maintenance and unlimited support for remediation
One of our primary focuses is IT Security which includes cyber security, backups, and a thorough disaster recovery plan to ensure continuity. In addition, Westech has reliably provided professional IT support and managed services in South Africa since 1994.
While we offer support plans, our SLAs are designed around your exact business requirements, market, and industry. We achieve this by consulting with all relevant stakeholders to ensure a thorough understanding of your operating environment and then build a tailored SLA around the critical technical aspects of your business.
We have a national footprint across South Africa and offer remote services internationally.
- Westech IT company in Johannesburg
- Westech IT company in Pretoria
- Westech IT company in Midrand
- Westech IT company in Cape Town
- Westech IT company in Durban
Call us to find out how our IT-managed support services can make a difference for your business.
Related Posts
In this artilce
Find Us on social
Recent Blog Articles
Looking for something?
