The Importance Of Using Qualified IT Technicians

The Importance Of Using Qualified IT Technicians

IT services should always be conducted by a qualified computer professional who has been adequately trained to help install and configure both hardware and software, as well as to assist with other IT issues. There is no point in spending hard-earned money on IT technical support if a reputable and experienced company does not carry it out.

Besides offering technical support, IT Technicians are also responsible for assisting employees when issues arise and for maintaining the entire IT network system of a company. This assistance can be provided on-site, over the telephone, via internet chatbots or through email.

IT downtime caused by poor internet connectivity, hardware or software issues, viruses and hacking attempts end up costing companies millions in revenue every year, which is why properly trained technicians are regarded as the backbone of any IT department and contribute significantly to improving business productivity through specific activities, such as;

• Monitoring and maintaining IT networks
• Performing hardware and software installations and updates
• Identifying and resolving IT issues
• Repairs of IT equipment
• Ensuring minimal downtime

When a company looks at outsourcing its IT services, it should ensure that the company it chooses employs only qualified IT Technicians who possess some of the following IT certifications;

• HDI-Support Technician Certifications
• CompTIA A+/Network+
• Cisco and Microsoft certifications
• ITIL Foundation
• MCE (Microsoft Certified Solutions Expert)
• MCP (Microsoft Certified Professional)

IT support has evolved since the 1990s when computer viruses first started becoming problematic for companies. Experienced IT Technicians were soon in high demand to ensure that both financial and business information was adequately protected at all times.

Today, although most basic IT requirements can probably be performed by savvy employees or customer relationship management software, businesses require the services of qualified IT professionals more than ever.

The growing requirement for the storage and management of data is another important example of where skilled IT Technicians are invaluable to companies. Efficient storage and back-up systems for important files must be managed by experienced IT personnel to secure valuable company data.

Reliable IT companies such as Westech, a premium IT support company based in South Africa, employ qualified and experienced IT Technicians, who offer high-quality services, to ensure their clients’ peace of mind at all times.

It is undeniable that the technology implemented, monitored and managed by qualified IT Technicians can improve business processes and productivity by providing the necessary tools needed to solve complex problems and in doing so, allowing companies to make better decisions. IT technology has also greatly improved many types of marketing efforts, customer support and resource management, all of which can be managed by qualified technicians.

In summary, companies cannot function effectively without IT professionals who are both suitably qualified and skilled and who know how to use technology to drive businesses along an innovative path to success.

Get in touch with Westech to discuss your IT Requirements and to get IT assistance from a professional IT Company.