Westech has provided companies of all sizes across South Africa with professional and reliable IT support and maintenance services since 1994. Providing your valuable employees with more IT support will ensure that they work smarter and become more productive.
IT Downtime Leads to Decreased Productivity
IT downtime caused by poor internet connections, unreliable IT systems, ageing hardware, natural disasters, or cyber hacking attempts is highly costly for businesses. If your company does not have the capabilities to actively reduce its downtime, then it may be time to outsource some or all your IT services to a reliable and professional IT company in South Africa.
Furthermore, while a small business may not have the budget for an in-house IT department, larger companies may also find that their IT support departments are under severe pressure and could do with some extra hands from time to time. This is when the services of an outsourced IT support company may be considered.
Westech offers a comprehensive range of IT support services, packaged under a tailored Service Level Agreement, to ensure that all your needs are covered and that your business can continue operating, even when an unforeseen disaster strikes. Our services include:
- Email support
- Internet and connectivity fail-overs
- IT security
- Backups
- Disaster recovery plans
Our IT Technicians are skilled in both Windows and Mac and can support networks with different platforms.
In addition to offering our services in the below-mentioned major cities, we also offer both onsite and remote IT support across South Africa and remote support internationally.
- IT Support Johannesburg
- IT Support Pretoria
- IT Support Durban
- IT Support Cape Town
IT Audits Provide Peace of Mind to Your Business
To determine the correct and most cost-effective solution for your business, Westech will conduct a thorough IT audit on your business and design a Service Level Agreement around your exact requirements to provide your business with peace of mind regarding its IT infrastructure.
Our IT Audits will highlight areas of concern where your network requires attention. The resulting audit report will allow you to manage your environment accurately and safely.
Benefits of an IT Service Level Agreement with Westech
- Dedicated Account Manager – One point of contact for all your IT support and service needs.
- Custom Service Level Agreements – We structure our SLAs to provide you with only the services you need.
- After Hours Support – We are here for you, day and night.
- Lightning Fast Response Time – We understand that every second counts.
- In-Depth Monthly Reports – Detailed reports that show you exactly how well your business is optimised.
- IT Strategy Design – We can also provide advice on an IT strategy to further increase productivity and profits.
As a leading IT support company in South Africa, our outstanding track record of almost 30 years and a long list of clients has given us the experience and understanding that IT should optimise your business processes to increase productivity and profits.
Contact Westech to experience professional IT services and support.
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