South Africa is becoming a preferred international remote location for businesses to outsource their Information Technology (IT) Support. This is in response to a drive to downscale cost pressures exacerbated by the COVID pandemic as well as moving to a country with a favourable exchange rate.

Many companies already outsource their IT, but once the third-party service provider is located overseas, this is known as offshoring. IT offshoring is a growing business in South Africa and is rated by international research group Gartner as one of its top 30 IT outsourcing destinations for several reasons.

World-Class IT Services

This is the primary differentiator for South Africa as a favoured IT offshoring location. The country is known for its ability to engage with various stakeholders on a strategic level and add value rather than simply churn out data.

English As A First Language

South Africa’s business language is English, and as a global language, this reduces ambiguity through clear communication.

Favourable Time Zone

Located in the GMT+2 time zone, South African is favourably situated for meetings further East or West of the country.

Favourable Rate Of Exchange

The Rand, although currently performing slightly more robust than it has in the past, is still very favourable when compared to the Dollar, Pound, Yen or Euro. Therefore, international clients can benefit from the exchange rate, while South African companies prefer to earn foreign currency.

Backed By Government

To boost South Africa’s economy and create employment, its government launched a Business Processing Outsourcing programme in 2007 and targeted 100 000 new jobs by 2023 and 500 000 by 2030. The programme focuses on financial services, insurance and telecommunications, with outsourced processes including after-sales services, data capture and conversion, accounting, benefits administration, human resource functions, and website design and development.

Other Value Propositions for Offshoring Your IT To South Africa

• Next-generation digital services
• Niche domain skills
• Superior digital customer experience
• Sophisticated infrastructure
• Significant costs savings

Westech has provided companies across South Africa with professional, reliable IT Support and Managed Services since 1994. It also understands the importance of IT being used to optimise your business processes.

Featuring a professional and experienced IT team as well as seamless communication with overseas clients, Westech is ideally positioned to offer its clients peace of mind, no matter the distance. The company prides itself in first gaining a thorough understanding of each client’s requirements and provides a service of the highest international standard.

For further information, contact Westech.