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The way business is done is changing the world, and the recent pandemic, which resulted in many more people working from home remotely, highlighted the importance of companies being adequately prepared, in terms of outsourcing IT Support, to handle such situations.

The likelihood of IT issues increases with more businesses and employees working remotely from home. In most instances, companies cannot wait for support to arrive and need an immediate solution in the form of Virtual IT Support.

What is Virtual IT Support?

In a nutshell, Virtual IT Support is a cost-effective and almost instant way to resolve IT problems remotely over a secure connection. Virtual IT Support is a perfect solution for companies or individuals who do not have IT experience.

Westech is a Virtual IT service provider that provides IT services remotely as a replacement source for an on-site IT Technician. They can also remotely manage entire IT infrastructures, both locally and in the cloud.

What is Required for Virtual IT Support?

All that is needed is a laptop or personal computer and a reliable internet connection (either Fibre or LTE). Westech offers several levels of IT Support options ranging from R300 for 30 minutes to R4500 for 7.5 hours. There are currently four virtual IT Support packages:

What are the Benefits of Virtual IT Support?

There are many befits to outsourcing your IT Support to a company such as Westech.

Reduced Costs

Labour costs are reduced as no additional staff expenses or training are required.
IT costs are reduced overall as companies will only pay for what they use.

Business Continuation

Outsourcing IT support provides a nearly uninterrupted flow of business.
Should a natural disaster or cyber-attack occur, companies who outsource their IT support are in a far better position to recover more quickly.

Maintain High Levels of Data Security and Compliance

Companies reduce their risk-levels in terms of new IT regulations by outsourcing their IT support to specialised companies who can ensure their compliance.
Outsourced IT service providers are also able to effectively manage, monitor and minimise data breaches and security risks.

Remain Competitive

Companies can focus on their core business without worrying about IT issues.
Smaller companies can take advantage of additional resources that may not usually be affordable for them and thereby increase their competitiveness.

It makes sense for companies to outsource IT support services to free up the resources they need to focus on growing their business. Westech has the right IT solutions to cut costs through outsourced IT dramatically. Contact them to find out more or to book an appointment.

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