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Rapidly changing consumer demands have led to a rise in disruptive technologies, which are replacing the status quo of customer-centric solutions due to, among other benefits, their better service-orientated features. These disruptive technologies bring with them a need for improved IT support and managed IT services.

What is Disruptive Technology?

The term “disruptive technology” was first coined by Harvard Business School, Professor Clayton M. Christensen. It is attributed to a technology displacing an older technology or significantly impacting the market by creating an entirely new industry.

Although a new term, disruptive technology itself is not new. In their own age, cars, electricity, and television were also disruptive technologies as they superseded older products and processes. Some examples of recent disruptive technologies include;

Advances in Cyber Security Detection and Protection
Artificial Intelligence / Machine Learning
“As-a-Service” Computing (XaaS)
Edge Computing
E-Commerce
Online News Sites
Remote Working
Ride Sharing Apps
Virtual and Augmented Reality
Voice-Activated Products and Services

Disruptive technology allows innovators to target overlooked customer requirements and gain a foothold to increase their market share.

Today’s companies have an extensive range of IT solutions available to them to help maximise their productivity and enhance the overall customer experience. However, these IT solutions require server and network capacity agility to realign business operations.

XaaS – Anything as a Service

At Westech, we help our customers to negotiate a successful and cost-efficient path through this new digitalised world to gain a competitive advantage in their industry. We do this by offering many tools, products, and technologies as a service over the internet, instead of providing them on-site – although this remains an option. The collective term that refers to the delivery of “anything as a service” is XaaS.

With XaaS products, you only pay for the IT services you require, and these solutions can quickly and easily be up or downscaled. The main XaaS deployment models are:

SaaS – a cloud-based software distribution model.
PaaS – providers that deliver hardware and software tools over the internet.
IaaS – where a cloud provider offers IT infrastructure, typically network and server storage and resources, over the internet.

Benefits of XaaS

Westech’s IT support and services offer companies many benefits of XaaS.

Cost efficient – IT infrastructure is simplified using cloud service models, reducing costs.
Quick scalability – IT services can be quickly adjusted depending on the business needs.
Fewer overheads – utilising cloud services mean less physical space is required for server rooms, etc.
24/7 support – Westech’s IT support staff are available around the clock, reducing pressure on existing IT support staff.

As a certified Microsoft Partner, Westech has the skill and experience to assist your company in migrating its infrastructure to a suitable XaaS solution with enhanced security solutions. In addition, Westech offers flexible IT maintenance and support agreements for our cutting-edge solutions that bring innovation, stability, and security to any network size.

Book an IT appointment with one of our professional IT consultants to see how we can help your business grow. We have offices across South Africa.

For professional onsite or remote IT support and IT outsourcing in South Africa, contact Westech today.