Outsourcing Your IT Requirements Offshore in South Africa

IT professionals are some of the most expensive resources in the world due to a shortage of skills in this market. When companies need to reduce their IT costs drastically, they may consider outsourcing this work or offshoring it to countries such as India or the Philippines. Although this may cut expenses in the short-term, companies will have to deal with prolonged response times and reworks, all of which lead to a lot of frustration and additional unexpected costs.

IT technical support and services are vital to the lifeblood of any company and downtime can cost businesses millions, as well as negatively affect its reputation. So, how can companies reduce costs by outsourcing IT responsibilities offshore?

First, one needs to understand the difference between outsourcing and offshoring. Outsourcing work means that a third party company or consultant is contracted to manage a portion of the work, usually in the same country. Offshoring means that this work is done by a company in a different country, usually where the exchange rate is favourable. This is why India and the Philippines are commonly considered for offshore IT outsourcing.

However, due to the current value of the Rand as well as the high quality of work, South Africa is fast becoming an offshore IT service provider of choice. Companies such as Westech, a premium IT global IT support company in South Africa, have already attracted several international clients.

These international companies rely on Westech in South Africa as a cost-effective location for highly-competent, skilled and dedicated IT professionals. The fact that English is one of the primary official languages of the country also serves as an added benefit as it leaves less change of communication issues.

Roy Westfehling, CEO of Westech, says, “Westech listens carefully to our clients’ requests and then ensures a full understanding of their needs so that we can design the right solution for them. As South Africans, we have an incredible passion for service and a long list of customers who love our level of support and expertise.”

Westech not only assists with reducing its offshore clients’ IT spend, while providing excellent IT support and services at a fraction of the cost, but also strives to serve as a dedicated IT backbone for each one of its clients.

By offshoring tasks to a reputable IT company like Westech, organisations are empowered to focus on their core business and improve their business growth strategies, while reducing downtime and saving money at the same time.

Westech has provided companies with professional, reliable IT support and managed services since 1994. To find out how this company can create a cost-effective and unique IT solution for your business, contact our specialist team.