The primary purpose and our #1 focus of a Service Level Agreement (SLA) is to limit your risk of downtime and maximise on productivity.

An It Maintenance & Support SLA is also essential to ensure consistent & essential IT maintenance of your Network, Servers and Laptops. The concept is similar to servicing your car. It needs to be done, however being technology, which is associated with fast-paced demand for tech, frequent changes, new daily threats & updates, it needs to be done on a weekly if not daily basis.