4.9 Stars - Based on 87 User Reviews

Clearly communicate your needs and expectations: It’s essential to communicate clearly with your Managed IT service provider about your business’s technology needs and goals, so they can tailor their services to meet your requirements.
Stay informed: Keep up to date with the latest technology trends and advancements so that you can have informed discussions with your IT service provider and make informed decisions about your technology systems.
Build a good relationship: Building a good working relationship with your Managed Service Provider – Managed IT service provider is crucial for getting the most out of their services. Regular communication, mutual respect, and a collaborative approach can help ensure a successful partnership.
Provide feedback: Provide feedback to your IT service provider on the services they provide, what works well, and what could be improved. This will help them tailor their services to meet your specific needs and improve their overall performance.
Prepare for the unexpected: Despite the best efforts of IT service providers, technology issues can still arise. It’s essential to have a plan in place for dealing with unexpected events, such as system failures or security breaches.
Conduct regular reviews: Conduct regular reviews of the services provided by your IT company, including their performance against SLAs and customer satisfaction metrics. Use this information to identify areas for improvement and to set targets for future performance.
Maintain open communication: Maintain open and transparent communication with your IT company, keeping them informed about your needs and any changes in your business that may impact their services. This can help them provide more proactive and effective support.
Invest in training: Invest in training for your staff to improve their skills and knowledge of the technology solutions provided by your IT company. This can help reduce support calls and improve the overall efficiency of your technology systems.
Consider your IT service level agreement (SLA): Consider signing an IT Support service level agreement (SLA) with your IT company that outlines the specific services they will provide, the response times, and the level of support you can expect. This can provide clarity and accountability for both parties.

IT Help Is Here

Name: Westech
Address: 37 Homestead Road, Homestead Office Park, Block E, First Floor, Rivonia, Gauteng, 2128
Telephone: +27 11 519 4900
Price range: $$$
Rating: 4.8