4.9 Stars - Based on 87 User Reviews

Westech’s IT Helpdesk is operated by a team of professional Helpdesk Operators who have a combined experience of 22 years, backed by ITIL and Customer Service experience and training. Their Express Desk Helpdesk will assist you and your company to quickly resolve technical IT issues and streamline workflows.

Technical issues and network problems always seem to happen at the most critical and pressurised moments. Having access to consistent and dedicated helpdesk support will relieve a lot of the frustrations and tensions.

From automating the fault-logging process, notifying the Helpdesk Operators, centralising the information and streamlining communication, Westech provides a convenient and efficient platform for all stakeholders.

Resolve IT Issues Quickly

Westech adopted and embraced the ConnectWise Unified IT Management Platform, a Global Awarding-winning service desk system, a decade ago. This system has provided its clients with the fastest, most effective and accurate call logging facilities currently available in South Africa. Furthermore, they have measures in place to ensure that they adhere to the contracted response and reaction times daily and pride themselves on a 97% accuracy.

Maximise Efficiency and Productivity

Westech’s Helpdesk will help you to maximise efficiency. This is done by analysing your IT trends through tracking the metrics, uncovering trends and resolving any deeper-lying issues. It also enables you and your staff to get more work done by quickly resolving technical faults. Call tickets are easily prioritised depending on their urgency.

Global IT Support

Westech’s Express Desk Helpdesk system manages customer support queries from as far as the West Coast of Vancouver, Los Angeles, Toronto, the United Kingdom, Germany, across Africa to the Far East, Australia and the Philippines.

IT Support For Projects Of All Sizes

Their dedicated IT Support Team can handle projects of any size, no matter how simple or complex. Their services to their clients range from Basic Desktop support, Advanced Desktop and Networking Support to Advanced Server and Cloud Hosting Support. Password resets and complicated Server Migrations are routine matters for them, and are efficiently processed from their Head Office in Johannesburg, South Africa.

Westech’s advanced IT infrastructure, coupled with their highly skilled staff, enables them to expertly conduct the work remotely. This means that no matter where you or business are situated, Westech will be able to assist you.

Save On IT Costs

You and your company will find value in their IT Helpdesk support through the first-hand experience of saving money and time once you observe how competently your IT issues are organised and resolved. Having a robust technology infrastructure is a valuable asset for your company as it will allow your business to be more effective.

For quality IT support 24/7 from a proven company, Westech will ensure that your business keeps running. Westechhas been providing reliable and dependable IT support services since 1994.

Contact them to discover how they can help your business increase its productivity.