The primary purpose and our #1 focus of a Service Level Agreement (SLA) is to limit your risk of downtime and maximise on productivity.
An It Maintenance & IT Support SLA is also essential to ensure consistent & essential it maintenance of your Network, Servers and Laptops. The concept is similar to servicing your car. It needs to be done, however being technology, which is associated with fast paced demand for tech, frequent changes, new daily threats & updates, it needs to be done on a weekly if not daily basis.
P.S. Having your IT infrastructure taken care of with an IT Support Maintenance Agreement in place offers you peace of mind.