What to look for in an IT Partner

Businesses have become reliant on technology. Therefore; you need a trusted IT partner that will ensure maximum uptime and that problems are fixed in a swift manner when they arise.

It is crucial to have an IT Partner that understands your business, resolves challenges fast and has benefits such as an immediate service desk, skilled staff members & dedicated account managers. The right technology can ensure maximum productivity and minimal downtime.

Here are a few things to look for when choosing an IT Support company to partner with your business:

• Who are the customers they are currently serving?

Is the IT Company currently serving companies of your calibre and can they handle complex systems? Does the company understand business and how IT can impact and help improve productivity? These are a few questions to ask before approaching a new IT Partner. You want to be sure they are up to the task and one of the easiest ways to do so is to see who they are currently serving.

• How long has the company been in business?

How many years has the business been operating? An experienced business has seen it all and has endured, proving that they are here to stay and prosper. Make sure you have a stable partner who can handle complex problems and has a flawless process in place.

• Do they employ highly-skilled staff members?

Does your partner’s staff members know how to handle complex software, do they know what the latest technology can offer? Are they sent to regular training sessions? Make sure your IT Partner values their staff members, continuously invest in improving their client service skills and capabilities.

At Westech we help technology driven organisations achieve 81% less downtime within 1 week so they can have peace of mind and can focus on their core business without any IT interruptions. Westech is a highly experienced IT Support & Services Company, servicing all major business sectors across South Africa for the past 24 years.

Book your IT Audit with us today & enquire about our IT Maintenance Service Level Agreements to match your IT infrastructure & IT support requirements.