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IT Management Consulting

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Westech is a Managed IT Services Provider who offers 24/7 on-site or outsourced IT Support Services in Cape Town and surrounds.

Cape Town’s Managed IT Support Services | Managed IT Services Cape Town

We offer managed IT Support SLA’s tailored to your companies requirements.

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Westech – Cape Town IT Company That takes on the management of your entire IT infrastructure.

View Our Fully Managed IT Services Here

Outsource your Managed IT Services to Westech so you can focus on growing your business.

Our IT Support SLA will ensure your companies hardware, software and IT support is being taken care of!

Hosted Services

Harness the power of the cloud for enhanced scalability and efficiency.

Cyber Security Solutions

Protect your business with our state-of-the-art cybersecurity measures.

Managed IT Networks

Design, implementation, and maintenance of robust IT network infrastructures.

dedicated IT Support

We offer 24/7 dedicated global Managed IT Support services with an IT SLA.

Westech: Your Trusted Global IT Support Company in Cape Town

When it comes to IT support in Cape Town, businesses need a reliable partner that can deliver world-class solutions with local expertise.

Westech, a leading managed IT company in Cape Town, provides cutting-edge IT services to businesses of all sizes—ensuring seamless operations, enhanced security, and optimized IT infrastructure.

Reliable and fast global it support, 24/7
Hassle-free IT Hardware & Software for your business.
Monthly IT SLA to meet your budget.

live support 24/7live support 24/7

Dedicated On-Site / Outsourced IT Support

Why Choose Westech?

Comprehensive IT Solutions

From remote IT support to full-service IT Managed Services. IT Company Westech covers every aspect of your technology needs.

Global Reach, Local Expertise

Westech is an IT Support Company in Cape Town, we provide IT support that meets international standards, making us the perfect partner for businesses operating locally and globally.

Proactive IT Management

As a trusted managed IT company in Cape Town, we take a preventative approach to IT issues, ensuring downtime is minimized, and productivity is maximized.

24/7 IT Support

Your business never sleeps, and neither do we. Our IT support services in Cape Town ensure you have assistance whenever you need it.

Cybersecurity & Data Protection

We prioritize your business’s security, offering advanced cybersecurity solutions, data backup, and disaster recovery plans.

Changing IT hassle-free

Contact us to book an appointment to find out how to get started, It is easier than you think with Westech, we have been onboarding new clients since 1995.

Managed IT Services Tailored to Your Business

At Westech, we understand that no two businesses are the same. Whether you need cloud solutions, on-site IT support, remote monitoring, or IT infrastructure upgrades, our Cape Town IT company has you covered.

Get the Best IT Support in Cape Town Today

Looking for a reliable IT company in Cape Town? Let Westech take care of your IT, so you can focus on growing your business.

Get affordable IT Support without compromising on quality

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Managed and Unmanaged IT Support Packages

Pre-Paid

Request a quote or take one of our online prepaid support packages

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Retainer

Commit to a monthly support spend and receive a discount on your hourly rate
Notifications when your Monthly retainer is almost finished

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Maintenance

Worry free maintenance and monitoring for your workstations and servers
Pair with a retainer to include some remediation on any issues found

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Fully Managed

Single predictable cost to manage all your IT needs
Includes maintenance and unlimited support for remediation

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Agreements

	Product	Pre-Paid	Retainer	Maintenance	Fully Managed
		Maintenance Agreements may be taken with a retainer
Billing Type	Billed Per UserServerNetwork Device	–	–	✓	✓
	Hourly Billing	✓	✓	✓	–
	Preferential Support Rate	–	✓	✓	✓

Service Desk

	Product	Pre-Paid	Retainer	Maintenance	Fully Managed
Service Desk	Access to Service Desk (Via Email and Phone)	✓	✓	✓	✓
	Access to Portal to View Support Tickets	✓	✓	✓	✓
	Access To Mobile App to log support requests	✓	✓	✓	✓
	SLA Guaranteed Response times	–	✓	✓	✓

Support

	Product	Pre-Paid	Retainer	Maintenance	Fully Managed
Support	Unlimited Support for Incidents	–	–	–	✓
	Retainer Based Support	–	✓	–	–
	AD HOC Support	✓	–	–	–
	Project Support (IMAC-D)	–	–	–	–
	Consulting	–	–	–	✓

Monitoring And Maintenance

	Product	Pre-Paid	Retainer	Maintenance	Fully Managed
Monitoring And Maintenance	Device Monitoring 24/7	–	–	✓	✓
	Device Maintenance	–	–	✓	✓
	Proactive Maintenance Automated Scripts	–	–	✓	✓
	Patch Management	–	–	✓	✓
	Network Firmware Updates	–	–	✓	✓
	Firewall Maintenance	–	–	✓	✓
	Monthly Remote Maintenance	–	–	✓	✓
	Internet Link Monitoring	–	–	✓	✓
	Recommendation report	–	–	✓	✓

Management And Reporting

	Product	Pre-Paid	Retainer	Maintenance	Fully Managed
Management And Reporting	Basic Reporting (monthly Executive Summary Report)	–	–	✓	✓
	Advanced Reporting	–	–	–	✓
	Basic Account Management (Quarterly interaction)	–	–	✓	✓
	Dedicated Account Management (Monthly Interaction)	–	–	–	✓
	Annual Site Review	–	–	✓	✓

SLA Security Products

	Product	Pre-Paid	Retainer	Maintenance	Fully Managed
SLA Security Products	Managed AV	–	–	✓	✓
	Basic Workstation Backup (Specific file types only)	–	–	–	✓
	Email Scanning	–	–	–	✓
	Email Advanced Threat Protection	–	–	–	✓

Agreement Conditions

	Product	Pre-Paid	Retainer	Maintenance	Fully Managed
Agreement Conditions	TERM	Month to Month	Month to Month, 3 Calender months notice to cancel	Month to Month, 3 Calender months notice to cancel	12 Months Fixed
Agreement Conditions	EXCLUDED	IMAC-D Excluded from all Packages and will be quoted Seporatly, this includes Projects, New installations, Moves, Additions and Changes to Deletions to the Existing Environment

ADD On Products

Security Add On Products

	Product	Pre-Paid	Retainer	Maintenance	Fully Managed
Security Add On Products	Email Scanning	–	ADD ON	ADD ON	ADD ON
	Email Advanced Threat Protection	–	ADD ON	ADD ON	ADD ON
	Email Archiving	–	ADD ON	ADD ON	ADD ON
	EDR	–	ADD ON	ADD ON	ADD ON
	Basic Workstation Backup (Specific file types only)	–	ADD ON	ADD ON	ADD ON
	Advanced Workstation Backup	–	ADD ON	ADD ON	ADD ON
	Server Backups	–	ADD ON	ADD ON	ADD ON
	Office 365 Backups	–	ADD ON	ADD ON	ADD ON
	Web Filtering	–	–	–	–
	Workstation Disk Encryption	–	ADD ON	ADD ON	ADD ON

Connectivity

	Product	Pre-Paid	Retainer	Maintenance	Fully Managed
Connectivity	Fibre Broadband	ADD ON	ADD ON	ADD ON	ADD ON
	Fibre Dedicated	ADD ON	ADD ON	ADD ON	ADD ON
	Wireless	ADD ON	ADD ON	ADD ON	ADD ON
	LTE and 5G	ADD ON	ADD ON	ADD ON	ADD ON

Hosting

	Product	Pre-Paid	Retainer	Maintenance	Fully Managed
Hosting	Domain	ADD ON	ADD ON	ADD ON	ADD ON
	Website	ADD ON	ADD ON	ADD ON	ADD ON
	Server Hosting	ADD ON	ADD ON	ADD ON	ADD ON
	Email	ADD ON	ADD ON	ADD ON	ADD ON
	Microsoft 365	ADD ON	ADD ON	ADD ON	ADD ON
	AWS	ADD ON	ADD ON	ADD ON	ADD ON
	AZURE	ADD ON	ADD ON	ADD ON	ADD ON