Copilot Studio extends Microsoft Copilot beyond the standard apps by letting you build custom AI agents tailored to your business. Using a no code, guided experience, you can describe what you want the agent to do in plain language, connect it to your own knowledge sources, and publish it to Teams or your website. Typical uses include answering customer service queries, automating data entry, processing invoices and booking appointments.

The strength here is connection to your real systems. Through Power Automate, a Copilot Studio agent can pull and update data across CRM, ERP and other platforms, so it does useful work rather than just chatting. Westech covers custom agents in our complete Copilot guide, and our Westech Copilot service can scope and build agents for your workflows.

Microsoft provides a hands on starting point with its Copilot Studio quickstart.