Virtual IT Support

Instant Remote IT Support For All Businesses

RSAS  – Remote Support As a Service

Working from home?

For Companies Locally and Globally who cannot wait for support to arrive and need Production to continue.

Virtual Support is almost instant, its secure and resolves almost 92% of all Production Barriers for Users, remotely.

Fast – Secure – Dependable

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Virtual Support Packages Available

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What is Virtual IT Support?

Virtual Support has been around for decades, but is now more prevalent than ever.

Virtual IT Support, or an older term, Remote Support, is the fastest way to resolve IT Problems and it will save you money because it’s not chargeable per hour.

The remote connections are secure and encrypted using authentication to connect and is completely safe.

Westech is a Virtual IT service provider and we provide IT services virtually as a replacement source for an on-site IT Technician. Additionally, we have the ability to remotely manage your entire IT Infrastructure (local and cloud).

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We manage Servers and Network system health and can remotely resolve most common and complex problems in a fraction of the time that it takes an onsite resource to do.

Companies that do not have IT experience are encouraged to partner with an organization for strategy and planning services. Enquire about Virtual Consulting – enquiries@westech.co.za

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What is required for Virtual IT Support?

  • A reliable Internet Connection
  • Virtual Support Package – See pricing below

Working from home?

You will need:

  • A reliable laptop or PC
  • An Internet Connection – LTE or Fibre
  • Access to company applications
  • Phone or access to cloud based company PABX
  • UPS to manage load-shedding

Should you require any of these products or services, please let us know.

For Companies Locally and Globally who cannot wait for support to arrive and need Production to continue.

Virtual Support is almost instant, its secure and resolves almost 92% of all Production Barriers for Users, remotely.

Terms and Conditions:

  • A virtual onboarding process is required
  • All prices are excluding Vat
  • Erros and omissions exempt
  • Virtual Support packages are not refundable
  • Virtual Support packages are payable upfront
  • Top ups must be purchased when units run out
  • Virtual Support units expire after 6 months

Once virtual support is no longer required, onsite IT Audits and Assessments will be arranged and a full SLA can be entered into

Give us a call to suss us out or organise a date with us to get this love train rolling.

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REAL CUSTOMER REVIEWS

It’s understandable not to trust a company who toots their own horn, so here are some genuine reviews from trusty Google and Facebook.

  • Dear Westech Team,

    Thank you for your support and special thanks to Mr. Richard who really worked tirelessly on the...
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    Rahul Ugile Avatar
    Rahul Ugile
    12/12/2019

    Massimo has been of great assistance and is on top of all our issues. We appreciate him going the extra... read more

    Rene Williams
    11/26/2019

    I'd recommend this page to other Facebook users.lyk

    Nhlaka Masinga Avatar
    Nhlaka Masinga
    2/02/2015
  • I really appreciate how responsive you all have been. The Africa team is really happy with support so far - we'll continue with purchasing Virtual Support credits for now,... read more

    Candace Lazarou Avatar
    Candace Lazarou
    6/23/2020

    I had a problem with folders that disappeared, printers, network connection etc..
    The response was attended to almost immediately - what...
    read more

    Marie Duddle Avatar
    Marie Duddle
    1/10/2020

    Westech Systems demonstrates total commitment not only to their clients.. But to staff as well....Its a great pleasure to be... read more

    Tiny Katlo Modise Avatar
    Tiny Katlo Modise
    3/08/2018
facebook logoWestechWestech
4.8 Stars - Based on 12 User Reviews
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google logoWestechWestech
5 Stars - Based on  User Reviews
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READ MORE REVIEWS HERE

CONTACT WESTECH

It all starts with a simple call. We will discuss your current IT infrastructure and what problems you are facing. Our experience and certified IT consultants will provide some over-the-phone advice and recommendations.

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