One of the most frustrating aspects for any business and business owner is when something has gone wrong with the computers, the network or the PABX. Work basically grinds to a halt and it feels like literally nothing can get done until the (usually) small problem can be fixed by technical support.
Westech Systems have a highly trained team of technical support people who are well versed and experienced in network troubleshooting and server side and desktop support. To find out how they can assist your business in having as few technical support issues as possible, call them today on +11 519 4900 or by clicking here to have experienced consultant call you.
Preventative maintenance.
The best was to solve technical support problems is to make sure that they don’t happen. This is the first line of defense in technical support. Westech Systems uses preventative maintenance as the norm when dealing with your systems. This means that possible problems are identified and taken care of before the network goes down and leads to loss of income and great frustration from users and management.
Westech assures all of our clients, as part of our technical support service level agreement, that all urgent server side issues will be dealt with within 1 hour and all ad hoc issues that do not halt all work from taking place will be rectified within 4 hours.
Westech makes use of CentrePoint, dedicated monitoring software which immediately notifies us if something looks out of place. This aids us in ensuring that we are able to find the problem and correct it before you experience any problems.
Why outsource technical support?
Many businesses are beginning to see the benefits of outsourcing their technical support infrastructure. The bottom line is what comes into play mostly in their decisions. It is far more cost effective to outsource the technical support and only pay for it when you need it as opposed to having a salaried technician on site all the time waiting for something to go wrong.
What’s more is that because technical infrastructure is changing and being updated at such a rapid rate, having a technical support technician who is up to speed on the latest developments becomes a very expensive exercise.
Rather let an organization whose focus is around technical support worry about upskilling and training of their staff while you focus on the areas of your company which are there to grow your business rather than support it. This is the ideal situation that businesses need to strive for; keeping their core competencies at the heart of their business and leave the rest of the work to companies who make those functions their core function. This means that you are placing the correct resources in the correct areas!
Contact Westech Systems today on +27 11 519 4900 to find out how they can save you money while still giving you the best technical support for your business. Alternatively click here to have a consultant call you back to speak to you about your specific needs.
Tags: centre point, PABX, support, technical support
