Whether you run a small business or a larger company, it can be pricy to hire extra staff to implement IT support. Often companies may not have the infrastructure, money or technology to be able to do this, let alone the knowledge to take on this task themselves. (more…)
Posts Tagged ‘IT’
IT Support for your Business Needs
Friday, August 13th, 2010Computer Services and Support for your Company
Wednesday, May 5th, 2010Companies today are facing more and more pressure to become extremely profitable. One of the largest cost centres in a business is their computer or network support divisions.
Computer services and support companies are popping up left and right; each one offering more and more services which they make you think you need. (more…)
Computer Networking – Westech’s service
Friday, January 15th, 2010Author: Westech | Date Published: 15 January 2010 15h00 | Article Release
Networking is literally the backbone of any company. Without a network, either wireless or the more traditional wired network, a company is quite simply unable to efficiently function in today’s fast paced and profit centered market place. (more…)
IT Outsourcing, Does it make sense?
Monday, December 14th, 2009Author: Westech | Date Published: 14 December 2009 13h57 | Article Release
IT infrastructure and the support for that infrastructure are some of the most financially demanding resources a business needs to allow for.
When considering whether to outsource your IT or not, you need to look at the cost that is associated with each option as well as how you are going to rate each IT outsourcing vendor before you choose them.
The cost of IT outsourcing
The great thing about outsourcing your IT support needs is that you are in effect only paying for service when you need it, as opposed to a salaried staff member who is onsite all the time waiting for a problem to occur. The trick is to ensure that through IT outsourcing you are paying either the same, or ideally less, than you would for a full time staff member, and what’s more, have access to a greater depth of IT support skills.
Access To skills through IT outsourcing
When choosing your IT provider, it is important to check that their staff compliment has sufficient skills, training and expertise with the infrastructure that your business employs. If you are running a Microsoft platform are the IT vendors you are considering Microsoft Certified Partners and have their current staff been through sufficient levels of Microsoft certified training to ensure that they can efficiently satisfy your business needs.
View Westech’s cetification with Microsoft.
Service Level Agreements for IT Outsourcing
Further to having the correct skills, it is vital that they have enough capacity to adequately service your business. A Service Level Agreement (SLA) such as one offered by Westech will ensure that you and the IT vendor are both clear as to what they have to deliver and what your expectations are from the arrangement.
Core Business Functions
IT outsourcing is the ideal way for a business to focus on its core functions while still having the peace of mind that their IT needs are expertly taken care of. Through the correct selection process and service level agreements, businesses can take advantage of IT outsourcing and enjoy the business benefits that it brings including :
- Dedicated and expert IT support knowledge
- Reduced IT infrastructure investments
- Higher control of operating costs
- Marked improvement in operational performance
- Freedom to concentrate on core competencies
Degrees of IT support
IT Outsourcing can take the most basic of forms from mere desktop support on an ad hoc basis as problems manifest, right the way through to the complete management of a company’s entire IT infrastructure including: networking, preventative maintenance, server side troubleshooting as well as software asset management and hardware asset management. These differing levels of support all hinge on how aggressively a business wishes to approach outsourcing their IT.
For more information on how Westech can help you with your IT outsourcing and for a free, obligation free, consultation with one of our highly trained account managers please call +27 11 519 4900 or email enquiries@westech.co.za today.
The Many Levels of IT support – networking to server support
Friday, December 4th, 2009Author: Westech | Date Published: 04 December 2009 13h26 | Article Release
The day-to-day management of a company’s desktop and laptop fleet of computers through to the more complicated server side support, all fall under the banner of IT support, but it is the more crucial preventative maintenance that really sets IT support companies apart.
Thorough IT support ensures that a company does not lose revenue for systems which are down, servers that are not working and hardware and software which is consistently hanging.
Westech offers IT support which focuses on preventative maintenance. By engaging clients in a SLA (Service Level Agreement), Westech ensures that a client receives fast turnaround times to their IT support queries. Further to this their methodology and best practice approach means that computer support queries and requests become far and few between.
Find out how Westech can help you with your IT support needs by clicking here.
Networking
From cabling and networking through to the more complicated and specialist field of server support, it is imperative that the company you choose to provide you with IT support has the correct business practices and trained personnel in place to guarantee IT infrastructure uptime.
In the event of an anomaly in your IT infrastructure it is crucial that your IT provider can assist you with the minimum of delays. It is Westech’s mission to provide a response to your IT support request within 1 hour for all server related issues and within 4 hours to all other IT related support calls.
Networking issues are arguably the most common of computer support queries as this is the backbone that holds the system together. From computer network setups through to troubleshooting, networking assessment and optimization; wireless and wired networks solutions need to be maintained professionally by trained and competent network technicians.
clicking here. to enquire how Westech’s fully trained IT and networking support professionals can assist you.
Hardware & Software
Hardware issues can manifest themselves in a multitude of ways, from users not being able to print through to computers not being able to switch on. Software issues can be even more complicated with computers hanging, systems being unresponsive and data becoming corrupt. Well trained It support personnel will be able to quickly troubleshoot these issues and ensure that the IT infrastructure is back up and running with the minimum of down time.
Data Backups
Backing up of critical data is vital to ensuring that no data is lost should there be a networking, hardware or software issue. By backing up the data frequently and correctly you are ensuring that your business is safe guarded against any potential loss of data.
There a multitude of data backup techniques which are currently available in the market place, from redundant ghost drives to tape drives, optical discs and external back up drives.
Let Westech fit the ideal backup solution to your businesses needs. clicking here. to enquire now.
Westech is an IT Systems company that has been assisting clients with their IT infrastructure solutions Since 1995. Specialising in preventative maintenance, data management and IT outsourcing, Westech is perfectly equipped to deal with all IT support queries which affect your businesses performance. Contact Westech on +27 11 519 4900 or email enquiries@westech.co.za today.
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