The Many Levels of IT support – networking to server support

Author: Westech | Date Published: 04 December 2009 13h26 | Article Release

The day-to-day management of a company’s desktop and laptop fleet of computers through to the more complicated server side support, all fall under the banner of IT support, but it is the more crucial preventative maintenance that really sets IT support companies apart.

Thorough IT support ensures that a company does not lose revenue for systems which are down, servers that are not working and hardware and software which is consistently hanging.

Westech offers IT support which focuses on preventative maintenance. By engaging clients in a SLA (Service Level Agreement), Westech ensures that a client receives fast turnaround times to their IT support queries. Further to this their methodology and best practice approach means that computer support queries and requests become far and few between.

Find out how Westech can help you with your IT support needs by clicking here.

Networking
From cabling and networking through to the more complicated and specialist field of server support, it is imperative that the company you choose to provide you with IT support has the correct business practices and trained personnel in place to guarantee IT infrastructure uptime.

In the event of an anomaly in your IT infrastructure it is crucial that your IT provider can assist you with the minimum of delays. It is Westech’s mission to provide a response to your IT support request within 1 hour for all server related issues and within 4 hours to all other IT related support calls.

Networking issues are arguably the most common of computer support queries as this is the backbone that holds the system together. From computer network setups through to troubleshooting, networking assessment and optimization; wireless and wired networks solutions need to be maintained professionally by trained and competent network technicians.

clicking here. to enquire how Westech’s fully trained IT and networking support professionals can assist you.

Hardware & Software
Hardware issues can manifest themselves in a multitude of ways, from users not being able to print through to computers not being able to switch on. Software issues can be even more complicated with computers hanging, systems being unresponsive and data becoming corrupt. Well trained It support personnel will be able to quickly troubleshoot these issues and ensure that the IT infrastructure is back up and running with the minimum of down time.

Data Backups
Backing up of critical data is vital to ensuring that no data is lost should there be a networking, hardware or software issue. By backing up the data frequently and correctly you are ensuring that your business is safe guarded against any potential loss of data.

There a multitude of data backup techniques which are currently available in the market place, from redundant ghost drives to tape drives, optical discs and external back up drives.

Let Westech fit the ideal backup solution to your businesses needs. clicking here. to enquire now.

Westech is an IT Systems company that has been assisting clients with their IT infrastructure solutions Since 1995. Specialising in preventative maintenance, data management and IT outsourcing, Westech is perfectly equipped to deal with all IT support queries which affect your businesses performance. Contact Westech on +27 11 519 4900 or email enquiries@westech.co.za today.

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