Going on holiday, for an extended lunch break or just going on leave can sometimes end up causing more stress than anything else. With the phones constantly ringing and clients needing to stay in touch, these much deserved breaks can end up being a day at the office on the beach- not the ideal holiday.
There is however a way to relax into your time off without having to be in work mode, answering phone calls and dealing with clients. Call routing (or telecommunication solutions) is a basic phone system service that is available to use for both personal and work related needs. In most cases, this service is available to cellular, land line and business phone systems.
All calls that are made to that specific number will be routed from the cell phone, for example, to a land line (or vice versa) where the call will be answered by a secretary or somebody else who is able to answer the call. This convenient service allows for messages to be taken whilst you enjoy your time off. A start and end date and time needs to be set. This allows for the call routing to be activated from anywhere from an hour of uninterrupted lunch to a week away with family.
Call routing uses a computer to connect the number that is dialed to a second phone number without the need for a third party. Transferring of faxes or incoming calls means that you will never have to miss an important call.
Westech Systems have teamed up with Nashua Mobile and Huge Telecoms to offer clients a number of products.
Cobalt is a Call routing business model that allows your business to answer and deal with any phone calls that are routed to a land line. Call routing with Westech provides the convenience needed to maintain the professionalism within the business environment.
There are a number of benefits that Westech offer clients with regards to Call routing.
- Pre- Installation.
- SMS functionality- replaces voice calls.
- Fax to email solution.
- Reports telephonic reports.
Convergis is a product that allows companies to be able to view the workforce, offices, cost centres and regions across an entire environment. This product is effective for all service providers and network carriers in South Africa. Each user is billed according to what they have used from the available functions.
- Modems.
- Telephones.
- LCR and VIOP lines.
- Fax.
- 3G cards.
- Internet.
- Desk extensions.
- Remote Access Services.
Telecommunication solutions (Call routing) within a company is vital to ensure that communication is supported. Both telecommunication solutions that have been mentioned above provide companies with reports that are able to inform the necessary people of communication costs and whether they are being utilized correctly by employees.
Considering a Call routing service will certainly benefit a company. The professional service is reliable and allows you to receive messages, faxes and emails so that you are kept in the loop regardless of whether you are in a meeting or lying on the beach.
For more information on Call routing for your company or on Westech, call 011 519 4900
Email sales@westech.co.za or click here to complete an online enquiry
Tags: call routing, cobalt, convergis, internet capabilities, telecommunications, telecoms
